Troubleshooting

Save button kaam nahi kar raha

1. Internet check 2. Required fields (client/party, items, qty) 3. Login session expire → re-login 4. Subscription lock → `/subscription` 5. Permission missing (staff role) 6. Still fail → platform + screenshot → [email protected]

Subscription

Bill save fail ho raha hai

Subscription

GST amount galat aa raha hai

Check item GST slab, discount before/after tax settings, place of supply (CGST+SGST vs IGST), qty*rate. GST Calculator se verify. Profile state vs client state. Phir invoice recreate test with one item.

GST Calculator

Login OTP email nahi aa raha

Spam folder check, correct email, wait 1–2 min, retry Forgot Password (`https://snapbilling.gryzion.com/forgot-password`). Firebase/email provider delay ho sakta hai. Persistent: [email protected] with registered id.

Forgot Password

Forgot password mail nahi aaya

Forgot Password

Naya dukaan start kiya pehle kya setup karu

**First-day checklist (AI assistant)** 1. Login — app + optionally `https://snapbilling.gryzion.com/login` on PC 2. Business Profile (GSTIN, address, phone, logo) 3. Subscription/plan OK 4. Add 5–10 **Clients** + **Parties** 5. Add **Items** with GST slabs 6. Add **Bank** account 7. Create 1 test **Sale** + 1 **Purchase** 8. Check Client ledger + Party ledger 9. Web pe GST dashboard open karke tax dikh raha hai verify 10. Theme/Language set Platforms: Android/iOS counter; Windows/Mac/Linux office web.

Profile

First day checklist Snapbilling

Profile

Business onboarding steps

Profile

Maine app install ki ab kya karun

Profile

Customer ne return kar diya process kya hai

**Sales return flow** 1. Identify original invoice (Sales/Invoices list) 2. Create **Credit Note** (☰ → Credit Note / `https://snapbilling.gryzion.com/credit-notes`) for client 3. Stock: return qty should increase stock (web inventory rules) 4. Client khata toReceive adjust 5. GST: credit note reflects in returns/reporting (verify in GST module web) App pe CN + Web pe GST verify best combo.

Credit Note

Sales return full flow

Credit Note

Return ke baad GST khata stock

Credit Note

Supplier ko saman wapas kiya

1. Open original purchase 2. **Debit Note** create (☰ → Debit Note / `https://snapbilling.gryzion.com/debit-notes`) 3. Party khata adjust 4. Stock out of returned goods 5. Web GST/ITC side review

Debit Note

Purchase return flow

1. Open original purchase 2. **Debit Note** create (☰ → Debit Note / `https://snapbilling.gryzion.com/debit-notes`) 3. Party khata adjust 4. Stock out of returned goods 5. Web GST/ITC side review

Debit Note

Mahine ke end pe GST kaise file ready kare

**Month-end (Web recommended)** 1. All sales/purchases/CN/DN saved 2. Payment In/Out reconciled 3. `https://snapbilling.gryzion.com/gst/gstr-1` period select → review outward 4. `https://snapbilling.gryzion.com/gst/gstr-2b` / ITC reconcile 5. `https://snapbilling.gryzion.com/gst/gstr-3b` summary 6. `https://snapbilling.gryzion.com/gst/reports` export for CA 7. Fix missing GSTIN/slabs then regenerate views

GSTR-1

Month closing GST checklist

GSTR-1

Do devices pe ek saath use

Haan recommended: - Counter: Android/iOS app → fast billing - Office: Windows/Mac/Linux web → GST, inventory, reports Same login. Avoid editing same bill simultaneously on two devices. Snapbilling platforms: **Android app**, **iOS app**, **Web** (browser on Windows / macOS / Linux), plus **Windows** and **macOS** desktop usage via the web/desktop client. Same cloud account syncs business data across devices after login.

Shop pe phone office pe laptop

Staff ko sirf sale ki permission

Owner/admin Web pe roles/permissions set kare (Companies/RBAC). Staff account ko `invoices.create` jaisi permissions. Inventory/GST lock ho sakte hain. Details vary by plan — help [email protected].

Companies

Employee login restrictions

Companies

Offline bill save nahi hua data gayab

Online-first: save ke time net zaroori. Fail hone pe bill list me nahi aayega — net aate hi dubara save karein. Draft locally browser me reh sakta hai kabhi-kabhi; confirm after reload. Support: [email protected]

Internet cut ho gaya billing time

Client vs Party galat bana diya kaise theek kare

Naya sahi module me record banayein (Party for supplier / Client for customer). Galat record pe bills mat banao. Purani galat entries carefully reverse (CN/DN/payments) ya support se data cleanup discuss karein. Future me naming clear rakhein.

Clients

Supplier ko customer me daal diya

Clients

Sale pe 18 percent GST kaise lagega detail

1. Item master me GST@18% save confirm 2. Bill me wahi item select (purana line edit refresh) 3. Taxable amount > 0 4. Discount settings check 5. Print preview me tax breakup dekho 6. Profile GSTIN present Agar phir 0 → recreate item line. Web GST calculator se expected tax verify.

GST Calculator

Item 18 percent selected but bill pe 0

GST Calculator

Payment modes list Snapbilling

Supported styles across Sale / Payment In / Payment Out: **Cash, UPI, Bank, Cheque, NEFT, RTGS** (UI labels). Bank modes ke liye Bank Accounts master ready rakhein. Reports me mode-wise filter useful for reconciliation.

Bank

UPI NEFT RTGS cheque support

Bank

Balance sheet kaise padhe

Open `https://snapbilling.gryzion.com/bank/balance-sheet` (Cash & Bank → Balance Sheet). Assets/liabilities/equity style summary. Bank accounts + business balances contribute. Month/date context UI pe follow karein. Deep accounting questions ke liye CA + export reports.

Balance Sheet

Assets liabilities Snapbilling

Balance Sheet

Home dashboard quick actions kya hain

Web Home `https://snapbilling.gryzion.com/home` quick actions typically: New Bill, Scan & Sale, Sale Order, Purchase, Payment In, Client, Party, Items, Expenses, Bank, GST Calc, Manufacturing (as configured). Dashboard `https://snapbilling.gryzion.com/dashboard` KPIs.

Home

New bill shortcut kahan

Home

Print me shop name nahi aa raha

Business Profile incomplete. Fill business name, address, phone, GSTIN, logo → Save → naya print. Old draft preview refresh. Settings → bill header / print settings (web) check.

Profile

Invoice header blank

Business Profile incomplete. Fill business name, address, phone, GSTIN, logo → Save → naya print. Old draft preview refresh. Settings → bill header / print settings (web) check.

Profile

Kaunse browsers support

Modern Chromium (Chrome/Edge), Firefox, Safari latest versions recommended for `https://snapbilling.gryzion.com`. Windows/macOS/Linux sab pe. Mobile browsers bhi chalenge but app UX better for daily billing.

Website

Chrome Edge Safari Firefox

Website

Data kisi aur shop me mix ho gaya

Logout → correct account login. Verify profile business name. Org = usually signed-in uid. Agar staff wrong workplace: Companies/org switch. Support: [email protected]

Galat account login

Logout → correct account login. Verify profile business name. Org = usually signed-in uid. Agar staff wrong workplace: Companies/org switch. Support: [email protected]

AI se poochha client party difference short me

**Client = customer (sale).** **Party = supplier (purchase).** Alag modules, alag ledgers, alag documents. Supplier ko Clients me mat dalo.

Clients

One line client vs party

**Client = customer (sale).** **Party = supplier (purchase).** Alag modules, alag ledgers, alag documents. Supplier ko Clients me mat dalo.

Clients